Managing Issues (1 hour & 1 PDU)
Issues are a constant in any project. Issues can potentially jeopardize a project if they are not addressed and resolved in a timely manner. The ability to identify and manage issues is a critical success factors for any project. Project managers will have issues brought to their attention as part of their day to day oversight, but to effectively manage them is not a routine activity. An unresolved issue could directly impact many aspects of a project such as cost, scope and time. The best mitigation is to have an issue management plan. This module will focus on determining if a situation or problem is a true issue and, if so, help determine the most proactive and effective way to manage the resolution, tracking, and closure.
Course Outline
• Introduction
• Issue recognition & classification
• Implications of not addressing issues
• Develop an issue management process
• Define tools to support active issue capture and management
• Understand the role and responsibilities for issue management
• Proactive people management techniques
• Proactive communication tips
PMBOK® Guide Knowledge Areas Covered:
Project Integration Management
Project Communication Management
Project Human Resource Management
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PMBOK is a registered mark of the Project Management Institute, Inc.
