The Art of Listening (1Hour & 1 PDU)
For your message to reach the ears of those you speak to, you need to know what they want to hear. Everyone has a job to be done. You can only find out what that is by listening to what your audience is saying prior to preparing your speech.
Listening is defined as applying oneself to hearing something. In verbal communication it is to hear while giving attention to what is being said. It is an ability that can be cultivated and practiced into a skill.
Course Outline
• Develop a desire to listen
• Let other do the talking
• Demonstrating respect, empathy and sensitivity
• Asking clarifying questions
• Confirming the message
• Listening for the entire message
PMBOK® Guide Knowledge Areas Covered:
Project Communication Management
Project Human Resource Management
Interpersonal Skills – Appendix G 4th Edition
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PMBOK is a registered mark of the Project Management Institute, Inc.
